Welcome to LUCA Pages Shipping & Delivery page! We're so glad you're here, and we're committed to ensuring that your shopping experience is as smooth and effortless as possible. Below, you'll find all the details about how we get your products to you with love and care.

1. Shipping Locations

We are excited to ship our products to 55 Countries around the World!

Below, you’ll find the full list of countries we currently ship to:

 

North America

• USA
• Canada
• Mexico

 

Europe

(Including EU and Non-EU)

• Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland, United Kingdom

 

Rest of the World

 

Asia-Pacific:

• Australia, Hong Kong, India, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

 

Middle East & North Africa (MENA):

• Bahrain, Israel, Jordan, Kuwait, Lebanon, Morocco, Qatar, Saudi Arabia, Turkey, United Arab Emirates

 

Latin America & Africa:

• Brazil, Chile, Colombia, Peru, South Africa

 

Don’t see your country on the list? No problem! Reach out to us directly, hello@lucapages.com and we’ll work together to create a custom shipping solution just for you. Your happiness matters to us, and we’ll do everything we can to make sure your order reaches you - no matter where you are in the world!

 

2. Processing Times

Once you place your order, we get to work right away. Please allow 1-3 business days for us to carefully prepare and package your items.

3. Shipping Times

Shipping times vary depending on your location. Here’s a general guide:

• North America: 8-15 Business Days
• Europe: 6-12 Business Days
• International: 10-21 Business Days

Please note that these are estimated times, and unforeseen circumstances like customs delays can affect the actual delivery time.

4. Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order.

5. Tracking Your Order

As soon as your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to keep an eye on your delivery as it makes its way to you. If you have any questions or concerns about tracking, don't hesitate to reach out to us.

7. Returns & Exchanges

Your happiness and satisfaction is our priority. If for any reason you need to return or exchange an item, we’ve made the process simple and hassle-free. Check out our Returns & Exchanges page for more details.

8. Additional Information

Please note that international orders may be subject to additional customs fees or import duties. These charges are the responsibility of the customer and vary by country. If you have any questions about this, we’re here to help.

9. Contact Information

Still have questions? We’re here for you! Reach out to us anytime at hello@lucapages.com or through our Contact Us page, and we’ll be happy to assist you.

IMPORTANT:
Additional Shipping Requirements

When shipping to certain countries, additional information may be required to complete the shipment process. Providing this necessary information promptly is crucial to avoid potential delays and ensure that your shipment reaches its destination smoothly. By being proactive and supplying the required details, you help facilitate a more efficient and timely delivery.

 

Here’s the list for ease of reference:

 

Australia

• Mobile/Phone number

Austria

• Door number

Bahrain

• Mobile/Phone number

Brazil

• Tax number (11 or 14 digit-format after the symbols are removed)
• The recipient’s tax ID should be the same as the consignee’s information
• Recipient’s phone number
• Postal code

Canada

• Recipient’s full name
• Mobile/Phone number
• Email address

Chile

• Recipient’s tax number
• Mobile/Phone number
• 7-digit postal code

Colombia

• Mobile/Phone number
• Postal code (must not exceed 8 characters)

Denmark

• Mobile/Phone number
• Email address

Estonia

• Mobile/Phone number
• Email address

Finland

• Mobile/Phone number
• Email address

Greece

• Mobile/Phone number
• Email address

Hong Kong

• Recipient’s mobile/phone number starting with 2, 5, 6, 8, or 9 format

Hungary

• Mobile/Phone number

India

• Recipient’s mobile/phone number (format: area code 91 + 10-digits)

Israel

• Zip code
• Mobile/Phone number
• Email address
• The number of declared items per ticket should not exceed 5

Japan

• 10-Digit landline number starting with 0 or 11-digit mobile number
• Recipient’s name (name in English letters is also supported)

Jordan

• Mobile/Phone number

Kuwait

• Mobile/Phone number
• The number of items deaclared for the same SKU in a single ticket cannot exceed three

Latvia

• Mobile/Phone number

Lebanon

• Mobile/Phone number

Lihuania

• State
• Mobile/Phone number
• Email address

Malaysia

• Mobile/Phone number

Netherlands

• Mobile/Phone number
• Email address

Norway

• Mobile/Phone number
• VOEC tax number in 7-digit format

Philippines

• Mobile/Phone number

Portugal

• Mobile/Phone number

Qatar

• Mobile/Phone number

Saudi Arabia

• Recipient’s name must be real (name in English letters is also supported)
• Mobile/Phone number
• Complete shipping address including street and house numbers (city, province, and state should match)

Singapore

• Mobile/Phone number

Spain

• Mobile/Phone number

South Africa

• 9-Digit mobile/phone number OR 27 + 9 digits
• 13-Digit recipient ID (South African ID number)

South Korea

• Mobile/Phone number
• Personal Customs Code (PCC)
• Korean name in Korean characters
• Note: The information can be verified at http://inspection.e-kc.vip/

Sweden

• Mobile/Phone number
• Email address

Switzerland

• Mobile/Phone number
• Correct city, street address, and zip code

Taiwan

• Recipient ID number listed in CPF/CNPJ/EORI column
• Recipient name in Chinese characters
• Shipping address in Chinese characters
• Mobile/Phone number

Thailand

• Mobile/Phone number

Turkey

• Recipient name must be a person’s name, not a company name
• Recipient ID in the CPF/CNPJ/EORI field

United Arab of Emirates

• Recipient’s name must be real (name in English letters is also acceptable)
• Mobile/Phone number
• Complete shipping address including street and house numbers (city, province, and state should match)

United Kingdom

• Mobile/Phone number

Vietnam

• Mobile/Phone number